Policies

Shipping & Refunds

How your order travels, what to check before you send it, and what to do if something arrives broken.

Shipping Policy

Meyers House of Sweets ships via UPS, which delivers in approximately 1 to 4 business days after shipment. Orders are typically shipped within 3 days of being received. Many of our products are made on demand, so orders are often processed as soon as the candy comes off the table. We do not warehouse or store product, and we appreciate your patience while yours is made.

Before you order

Chocolate in the mail

Summer cold packs

During summer months, all chocolates shipped incur a $5.00 fee for cold packs. They keep the box cool for approximately 24 hours, so bring the package into a cool environment as soon as it is delivered. We are not responsible for chocolate that melts in transit.

Hollow items are fragile

When shipping hollow items there is always a chance one may break. We take every effort to minimize that, but we cannot be responsible for broken hollow pieces. It is always best to ship solid items.

Check the ship to address

Please confirm street numbers, names, zip codes and even street endings such as Circle, Lane or Street. We reserve the right to charge $5.00 for an incorrect address, and a shipment returned to sender is resent once shipping is charged again.

Damaged by UPS

Call 201-848-8200 or email scott@meyershosnj.com and we will take care of it. Hollow items do not fall under this category, as they are extremely fragile.

100% satisfaction guarantee

We pride ourselves on making wonderful products, and if there is a problem we want to know about it. Call or email to submit a claim.

637 Wyckoff Ave #17Mon to Wed 10:00 AM to 6:00 PM · Thu to Sat 10:00 AM to 8:00 PM · Sun 10:00 AM to 3:00 PM

Back to the candy Hand poured creams, jellies, caramels, fudge and truffles, shipped to your door or packed for pickup at 637 Wyckoff Avenue. Custom and special orders are welcome, and gift wrap is free of charge.